The purpose of your NPS isn't to generate a score, it's to grow your business. Weaponise your NPS (or CSAT, CVI, or CES) to turn promoters into proactive referral partners and save unhappy customers.
"Only 10% of promoters actually refer profitable customers"
• Harvard Business Review •
Turn Promoters into Referrers
Turn your customer's positive experience into your commercial gain with automated referrals that are powered by your feedback loops.
Turn detractors into customers with automated triaging to turn a negative experience into a sale.
Measure Customer Value
NPS isn't always the right metric for measuring value. With Supergrowth, you're always using the most appropriate measure.
Track customer sentiment across the customer journey to understand where changes need to be made.
The Customer Value Indicator
The CVI is borne from a methodology created by Silicon Valley growth marketer Sean Ellis, the famous inventor of the term "growth hacking", who was looking for an indicator of product-market fit for startups and investment opportunities. The Supergrowth team have studied his indicator and realised that it's actually a measure of something bigger, "the value of a branded customer experience".
Find out more about CVI in this short video from Tom Uhlhorn, a co-founder of Supergrowth:
NPS as a growth engine
Yeah, you'll get an NPS score (or CSAT, CES, or CVI), but you'll also get an in-built growth engine that leverages your promoters and converts your detractors into advocates.
Growth hack your promoters
Convert your detractors
Unparalleled response rates
Our unique collection mechanism focuses on relevance and context to skyrocket your response rates. This leads to more customers to leverage growth from and more accurate data and insights to inform your growth strategies.
A more effective growth engine
More accurate data & insights
Online & offline assets
Supergrowth is built for both online and offline assets, meaning you can use it to grow your eCommerce, your retail, and your field sales and support outcomes.
Over the phone
Request a demonstration to learn how Supergrowth can help your organisation.