We have bottled a methodology that Silicon Valley's top minds have used to grow today's industry disruptors so that companies like you can use it to drive your strategy and accelerate growth.
CVI is a useful addition to NPS, CSAT, and CES metrics, as well as brand trackers, because it can measure how well your experience meets your brand promise.
Without CVI, you run the risk of missing the "moments that matter" in your customer feedback loops.
If you're a user of Slack, you know how useful it is: it's on a mission to kill email, and it's succeeding.
Slack ditched NPS and instead used what is now known as the Customer Value Indicator (CVI) to guide the growth of the biggest thing to happen to email since Hotmail.
Ask yourself, "is my company's customer feedback accelerating our growth?" If the answer isn't yes, then Supergrowth can provide you with an affordable solution that will empower you to get results within a matter of weeks.
NPS is a measure of loyalty, CVI is a measure of value. When it comes to business strategy, you want to always know what's creating value to your customers.
CVI provides you with insights into why your customers value you and how you could be more valuable to your customers.
CVI can be used to predict (and prevent) customer churn, product roadmaps, brand strategies, and operational improvements.
To learn how Supergrowth and CVI can help your company, contact us below.